FAQs (Frequently Asked Questions)

Does Zeh Creations have an actual shop?

No. Zeh Creations is an online store. If you are interested in booking an appointment with a Zeh Consultant or would like to view the collection in person, kindly leave a message and we will book an appointment for you.

Which payment methods do you accept?

We accept Cash on Delivery, payment via either Bank Transfer and Credit Card.
Habib Bank Limited
Account Name: Zeh Creations
Account Number: 0786-79020754-03

How do you calculate the shipping costs for my order?

Our shipping costs are calculated in accordance with the weight of the item you purchase. Our charges are based on courier services’s rates and handling charges.

In how many days will I receive my order?

Generally we ship most orders within 24 to 48 hours of order placement. Please note that furniture items may take up to 3 weeks.

In most instances the shipment reaches customers within 5 to 7 business days. Delays may happen due to unforeseen circumstances. In such instances, you will be notified.

Can I return/exchange my order?

We do not permit any returns, exchanges, price adjustments or cancellations.

What exactly happens after ordering?

As soon as we receive your order, we will start processing it for delivery. Once the order has reached us, you will receive an email confirmation from our end and it will be delivered to you within the usual delivery time frame. Our Zeh team will also be available via e-mail and phone to assist you.

For international deliveries, you will be provided with a tracking number.

What should I do if one of the items I receive is different from the one I ordered?

Please notify us immediately after you receive it. We will replace the wrong item with the right one as soon as possible without any extra charges.